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General Info: What To Do When Death Occurs

When a death occurs there are many decisions that your family will be asked to make. This section of our web site is meant to help you prepare for your conference with your funeral director. 

Scheduling an appointment- To assure that one of our funeral directors would be available and able to devote the time and attention needed to make funeral arrangements, we ask that you call to schedule an arrangement conference time. 

 Things to Bring 

In preparation for making funeral arrangements we ask you review the following and bring those items that are applicable.

Vital Statistic Information

We use this information for legal documents such as the death certificate and social security forms. You can complete this document online and email it to us, or print it and bring it to your arrangement conference. You can fill out our Immediate Need form here, right now, or continue to navigate through the web site to learn more information.

Clothing, including undergarments

If you are choosing to have services that would include a visitation you may want to bring the clothing that you would like your loved one to wear. If you are choosing a service that does not involve a visitation, you are still welcome to bring clothing. 

Photographs 

At Iles Funeral Homes we use photographs for many things. 


  • Obituaries- If you would like a photograph to appear with obituary, please bring it with you to the arrangement conference. The photo can be a large portrait or a snap shot with other people in the photo. We will try to isolate the image of your loved one and submit it to the newspaper. The Des Moines Register will give you an option of having the photo appear in color or black and white. 
  • Memorial folders- At the arrangement conference we will discuss a variety of printed materials including the memorial folders. These can include the obituary photograph plus several others. Please see some of our examples for models of previous memorial folders on our Creating Meaningful Memorialization page. 
  • Video Tributes- A video tribute can contain up to 60 photographs and a soundtrack to capture the memories of the life that was lived. Directions on how to organize your video tribute photos can be found with our examples on our Creating Meaningful Memorialization page. 
  • Appearance- At Iles Funeral Homes we strive to have everyone look as natural and comfortable as possible. Photographs help guide our preparation of hairstyle and coloring. 

The Obituary

Each newspaper has its own rules and fee structures. Currently the Des Moines Register will allow you to write your own obituary and include as much information as you would like. For a standard formatted obituary they will allow the first 10 lines for free and charge $4.20 per line after that. They will allow you to use a black and white photo at no additional charge or a color photo for an additional fee. You are welcome to write the obituary and email it to us in preparation for your arrangement conference. For sample obituaries, please see our Creating Meaningful Memorialization page.

Military Discharge papers if applicable

Some Things To Think About

There are many details we will discuss as we plan a meaningful service for your loved one. It’s OK not to know all the answers at the time of our arrangement conference, but give some thought to:

  • Where you would like to have the service 
  • Do you have someone in mind to officiate or lead the service? 
  • Music- Are there musical selections that you would like to hear to make the service more meaningful? We can have live musicians or pre-recorded music 
  • Pall Bearers and/or Honorary Pall Bearers 
  • Floral Arrangements 
  • Poems, scripture or verses for the service 

 Payment Options

Funeral expenses are classified into two categories; our charges, and the expenses paid to third parties, such as the cemetery. 

As a convenience to you, we are willing to administer payment to third parties that you authorize. If you wish for us to make these payments on your behalf, please reimburse us for payments to authorized third parties prior to the day of the funeral. Payment can be made using any one or a combination of the immediate payment options described below. 

For payment of our charges, we offer both immediate and deferred payment alternatives designed to meet your needs, and we hope you find our terms to be equitable and satisfactory. 

Immediate Payment Options 

Within (30) days of the contract date, you may settle your account using any one or more of the following methods: 

  • Personal Check or cash. We may ask for authorization to run a credit check. 
  • Visa or MasterCard. You will give your credit card to funeral director processing at the time of arrangements. 
  • Assign death benefits form an assignable in-force life insurance policy for the amount of the charges only. We will ask the beneficiary to provide the original policy, sign an assignment form and a claimant’s statement, and we will request a certified death certificate.

 

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