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We take customer satisfaction very seriously. After our services have been provided, we mail a confidential customer survey to each client family, encouraging them to complete it with their candid comments and return it to our President and General Manager. Customer ratings and comments are one way we measure the service we provide as a firm, as we seek to increase overall customer satisfaction each and every year. Approximately half of our customers return their survey, and the rating they give us is equivalent to 95 out of every 100 families rating us excellent, and the other 5 rating us good. Very seldom are we rated below good, but we are human and as such are capable of making mistakes. Also, there is always room for improvement, so part of our firm's culture is to strive for continuous improvement in the services we provide. Below find examples of what our recent customers said about us:
Robin was absolutely great and saw to our every need. We could not have been more pleased with the preparation and appearance of my mother. Thank you for assisting us with such caring at such a painful time.
All services were performed in a kind, dignified, and helpful way. John helped make a very difficult time easier. He was wonderful to work with.
We couldn't have been more pleased with everything. The body was so true to life. We've had many many excellent compliments on everything. Thanks so much.
Dan made us feel as if attending to our needs was the only thing he needed to do that day. I appreciated his attention to detail, the polite and caring conversation I had with Todd, Rhonda's efforts with the tulips and my first contact with Sally.
Our family was extremely pleased with the services provided by your firm. Karl was very courteous, helpful and professional. You should be proud to have him on your staff.
I really thank you for taking care of my husband. I know I couldn't get through this without Dan. He made the whole think bearable, and the whole Westover family is the best!
Thank you for providing an excellent service for my mother. Randy did an excellent job!
Westover was very busy at the time of my mother's death, but you wouldn't have known it by the service we received. We still received personal service and never felt like we were rushed through. Kelly Broderick is a gem!
Everyone on your staff made this difficult time easier by their care and concern. The attention to detail such as the photo on the candle was far above and beyond the call of duty. Our family thanks you for your services.
You have a jewel in Amy Sweet. She could not have been more gracious or helpful! Hang on to her - she is good - very good at what she does.
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